Refund policy

Refund and Return Policies for Andes Ancestral

Refund Policy:

1. Eligibility: Refunds are available for items returned within 30 days of delivery. Items must be in their original condition and packaging, with all tags and labels attached.
2. Non-Refundable Items: Custom-made or personalized items are non-refundable unless they arrive damaged or defective.
3. Process: To initiate a refund, please contact our customer service team at TEAM@AndesAncestral.com. Provide your order number and a brief explanation of the reason for the return. We will provide instructions for returning the item.
4. Refund Timeline: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.
5. Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the item is damaged or defective.

Return Policy:

1. Return Window: Items can be returned within 30 days of delivery.
2. Condition: Items must be in their original condition and packaging, with all tags and labels attached. Items that are worn, altered, or damaged cannot be returned.
3. Return Process: To initiate a return, please contact our customer service team at  TEAM@AndesAncestral.com. Provide your order number and reason for the return. We will provide instructions for returning the item.
4. Damaged Items: If you receive a damaged item, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
5. Exchanges: Exchanges are allowed for items of equal value and are subject to availability. Follow the same process as returns to initiate an exchange.

Contact Information: For any questions or assistance with returns and refunds, please contact our customer service team at TEAM@AndesAncestral.com

Thank you for shopping with AndesAncestral. We value your satisfaction and strive to provide the best possible service.